Terms of Service

By accessing or using TraceLoom (the "Platform"), you agree to these Terms of Service (the "Terms") and all applicable laws and regulations. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not access or use the Platform. TraceLoom, Inc. ("TraceLoom", "we", "us", or "our") reserves the right to modify these Terms at any time. We will provide notice of significant changes by updating the "Last updated" date above. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.

TraceLoom is a supply chain intelligence platform that enables brands, retailers, and their supplier facilities to collect, track, and report on supply chain data including emissions, product traceability, worker welfare indicators, and compliance status.

We provide the Platform on a subscription basis. The specific features available to you depend on your subscription plan. We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time with reasonable notice (no less than 30 days for material changes that reduce functionality).

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must immediately notify us at security@traceloom.com of any suspected unauthorized access to your account.

You agree to provide accurate, current, and complete information when creating your account and to keep this information updated. We may terminate or suspend your account if we have reason to believe the information you provided is inaccurate or incomplete.

Each account is for a single organization. You may not share login credentials across organizations or use one account to access data belonging to multiple unrelated companies without an Enterprise agreement.

You retain full ownership of all data, content, and information you submit to the Platform ("Your Data"). By submitting Your Data, you grant TraceLoom a limited, non-exclusive, worldwide license to store, process, and display Your Data solely for the purpose of providing the Platform services to you.

We do not claim ownership of Your Data and will not use Your Data for any purpose outside the scope of delivering the Platform services, except as required by law or as set out in our Privacy Policy. Upon termination of your account, we will make Your Data available for export for 30 days, after which it may be permanently deleted.

You represent and warrant that you have all rights, permissions, and consents necessary to submit Your Data to the Platform and to grant the license above, including any necessary consents from individuals whose data is included.

The Platform, including its software, design, features, and all content created by TraceLoom (excluding Your Data), is owned by TraceLoom, Inc. and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Platform without our express written permission.

TraceLoom grants you a limited, non-transferable, non-exclusive license to access and use the Platform solely in accordance with these Terms and for your internal business purposes.

Any feedback, suggestions, or ideas you provide regarding the Platform may be used by TraceLoom to improve its services without any obligation or compensation to you.

You agree not to use the Platform to: (a) violate any applicable law or regulation; (b) infringe on the intellectual property rights of others; (c) transmit malicious code or interfere with the Platform's operation; (d) attempt to gain unauthorized access to other accounts or systems; (e) submit false or misleading data; or (f) resell or sublicense access to the Platform.

TraceLoom may suspend or terminate access to any user who violates this acceptable use policy, with or without notice, depending on the severity of the violation.

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are non-refundable except as required by applicable law or as expressly stated in a separate written agreement.

We reserve the right to change our pricing at any time. For existing subscribers, price changes take effect at the next billing cycle with at least 60 days' advance notice. If you disagree with a price change, you may cancel your subscription before the new price takes effect.

Failure to pay may result in suspension of your account. We will provide at least 7 days' notice before suspending access due to non-payment.

Each party acknowledges that, in the course of using the Platform, it may receive confidential information belonging to the other party. Each party agrees to keep such information confidential and not to disclose it to third parties without the other party's prior written consent, except as required by law.

TraceLoom's confidential information includes, without limitation, its software, algorithms, pricing, and unreleased product plans. Your confidential information includes Your Data and any business information you submit to the Platform.

The platform is provided "as is" and "as available" without warranties of any kind, either express or implied. TraceLoom disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

TraceLoom does not warrant that the Platform will be uninterrupted, error-free, or completely secure. Compliance data and calculations provided by the Platform are for informational purposes and should not be relied upon as legal or regulatory advice.

To the maximum extent permitted by applicable law, TraceLoom shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or loss of data, arising from your use of the Platform.

In no event shall TraceLoom's total liability to you for any claims arising from these Terms or your use of the Platform exceed the fees paid by you to TraceLoom in the 12 months preceding the claim.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. We use Delaware law because TraceLoom is incorporated in Delaware; this is a common choice for US software companies and does not waive your rights under your local consumer law where it applies.

Any dispute arising from or relating to these Terms or the Platform shall first be subject to good-faith negotiation between the parties. If the dispute is not resolved within 30 days, it shall be submitted to binding arbitration in accordance with the rules of JAMS, with proceedings held in New York, NY.

These Terms constitute the entire agreement between you and TraceLoom regarding your use of the Platform and supersede all prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

Our failure to enforce any right under these Terms shall not be construed as a waiver of that right. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Questions about these Terms should be directed to our legal team at legal@traceloom.com, we'll provide a registered office address by return for parties that need a physical mailing address.